FAQs
How do you track your time?
As I work through assigned tasks and projects, I keep track of the time it takes me to work on each task using a time-tracking app, Toggl.
How do I keep tabs on progress?
We use the task management software of your choice if you currently have one. Otherwise, I will create a space for you in my preferred task management app, ToDoist, and add you to it.
How do I delegate tasks to you?
You can send me new tasks via email, we can discuss them during a meeting, or you can add them into our shared task manager.
If you opt for the latter, you will assign the task to me within the task management software we use, so I recieve a notification about the new task.
Do I have to commit to a long-term partnership?
You do not have to make a long-term commitment to work with me. We can work together on short-term projects if that is what you need.
If you are looking for a long-term assistant, I offer a 30-day trial to make sure we work well together. Only after the trial, should we continue working together, you will need to give a 30-day notice to end our collaboration.
What time zone & office hours?
I am in the U.S. Central Time Zone. My office hours are 9:00 AM CT until 5:00 PM CT, Monday through Friday.
How does invoicing and payment work?
Invoices are issued as prepaid blocks of time, starting at 10 hours per invoice.
Payments are made via Stripe. Taxes are already included in the hourly rate.
Do support hours expire?
Hours expire 3 months after payment if they are not used. Exceptions can be made when communicated before the 3 months have passed.
Are there any services you don’t offer?
Bookkeeping and social media marketing. For the best outcome, we’ll find you a specialist.
Do I need more support than a single assistant can provide?
Often, having one assistant is enough for solo, online business owners to “do it all”.
However, sometimes we encounter a project where the most strategic choice is to bring in another contractor so we can have the best possible result with the help of an expert. For example, when a client wants to run ads, we contract with an ads expert. Or, for podcasts, we work with an outside podcast editor.
If we ever need to temporarily or permanently add a member to our team, I can help manage communication and projects with the other team members. You don’t need to manage multiple people alone - I’ve got your back!
How do you report your time?
You will stay in-the-know about how much time your tasks and projects take through a weekly email summary and a detailed report in Toggl.
Weekly Email Summary
Each Monday, you receive a summary of:
What was accomplished the previous week
How many hours it took to accomplish each group of tasks (ex: scheduling, PR, meetings, social media, etc.)
And the number of retainer hours available after that week’s usage.
Detailed Report in Toggl
You will also recieve a link to your weekly report in Toggl. It goes into detail on the time it took to complete each task.
Task times are tracked to the second (hh:mm:ss). The final, aggregate time for all tasks in a week is rounded to the nearest quarter hour (15 minutes) to allow for easier timekeeping, reporting, and retainer maintenance.
Example of Toggl report
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Example of weekly email summary
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